Many products available on our website are downloadable. If for any reason after your purchase, your download link does not work please contact us via email on firstname.lastname@example.org.
If you product requires shipping, please note it make take up to 4 weeks to arrive. The customer is responsible for any custom duties/charges and for tracking the delivery if the postal system in unreliable in the country. Once a product has been shipped, refunds are not possible.